Cancellation & Refund Policy

1. Subscription Plans

Salore offers subscription plans for salons, beauty parlours, spas and other beauty businesses. Depending on availability, subscriptions may be billed monthly or annually.

The subscription duration, applicable fees, features and billing terms are displayed during the purchase process.

2. Subscription Cancellation

You may request cancellation of your Salore subscription at any time through the available account controls or by contacting our support team.

Unless otherwise stated, cancellation prevents the next subscription renewal. Your existing subscription generally remains active until the end of the already-paid billing period.

Cancellation does not automatically create a refund for the remaining unused subscription period.

3. Automatic Subscription Renewal

Where recurring billing is enabled and supported, subscriptions may automatically renew at the end of the applicable billing period.

Renewal payments are processed using the payment method and authorisation provided during subscription purchase.

You are responsible for disabling renewal or submitting a cancellation request before the next billing date if you do not wish to continue.

Recurring payment mandates and cancellations are also subject to the applicable payment provider's procedures and requirements.

4. Refund Policy

Subscription fees are generally non-refundable once a subscription has been successfully activated.

We do not ordinarily provide refunds for:

• Unused days or months remaining in an active subscription.
• Failure to use the platform during a paid subscription period.
• Changes in business requirements after subscription purchase.
• Failure to cancel before an automatic renewal is processed.
• Downgrading or changing a subscription plan after purchase.

This policy does not override any refund or consumer rights that cannot legally be excluded under applicable law.

5. Eligible Refund Situations

We may review refund requests in the following circumstances:

• Duplicate payments: Where the same subscription has been charged more than once due to a verified payment processing error.
• Incorrect billing: Where an incorrect amount has been charged and the error is verified.
• Failed activation: Where payment has been successfully collected but the subscribed service has not been activated and the issue cannot reasonably be resolved.
• Other legal requirements:Where a refund is required by applicable law or a competent authority.

Approval of a refund request is subject to verification of the relevant payment and circumstances.

6. How to Request a Refund

To request a refund review, contact support@salore.in using the email address associated with your Salore account.

Please include:

• Your registered account email address.
• Salon or business name.
• Transaction or payment reference, if available.
• Date and amount of the payment.
• A brief explanation of the issue.

We may request additional information to verify the transaction and assess the request.

7. Refund Processing

Once a refund is approved, it will generally be processed through the original payment method wherever possible.

The time required for the refunded amount to appear in your account depends on the payment provider, bank and payment method.

Salore is not responsible for delays caused by banks or third-party payment providers after a refund has been successfully initiated.

8. Subscription Changes

Changes to subscription plans, including upgrades or downgrades, may be subject to the pricing and billing rules displayed at the time of the change.

Any applicable adjustment, credit or additional charge will be communicated before confirmation of the change.

9. Service Interruption

If you experience difficulty accessing Salore, please contact our support team so that we can investigate and attempt to resolve the issue.

Temporary technical interruptions do not automatically qualify for refunds. However, we may review significant service failures on a case-by-case basis and provide an appropriate remedy where warranted or legally required.

10. Changes to This Policy

We may update this policy from time to time. Any revised version will be published on this page with an updated revision date.