Privacy Policy

1. About Salore

Salore is a salon and beauty business management software platform operated by Zeiore Interactive, a sole proprietorship based in India ("we", "us" or "our"). Salore helps salons, beauty parlours, spas and other beauty businesses manage their customers, appointments, staff, services, billing and business operations.

For privacy-related questions, contact us at support@salore.in.

2. Information We Collect

Depending on how you use Salore, we may collect the following categories of information:

Account and user information

• Name, email address and phone number.
• Login credentials and authentication-related information.
• Role, permissions and account activity.

Business and organisation information

• Salon or business name, address and contact details.
• Branch information and business operating details.
• GSTIN and other tax-related business information, where provided.

Customer and operational information

• Customer names, phone numbers, email addresses and birthdays.
• Appointment details, visit history and service records.
• Staff profiles, schedules and service assignments.
• Invoices, payment records, discounts and transaction history.
• Notes and other information entered by the salon through the platform.

Technical and usage information

• IP address, browser type and device information.
• Login timestamps and application activity.
• Error logs, diagnostic information and security events.

3. How We Use Information

We use information for purposes including:

• Creating and managing user accounts and business organisations.
• Providing appointment, customer, staff and billing management functionality.
• Generating invoices, reports and business insights.
• Processing subscriptions and managing payments.
• Providing customer support and responding to enquiries.
• Maintaining platform security and preventing misuse.
• Diagnosing technical problems and improving service reliability.
• Meeting applicable legal and regulatory obligations.
• Communicating important service updates and account-related notices.

4. How We Handle Salon Customer Data

Salore allows salon businesses to store and manage information about their own customers, employees and operations.

In relation to customer information uploaded by a salon, the salon generally determines why and how that information is collected and used. Salore processes that information to provide the software services and in accordance with the salon's instructions and applicable agreements.

The salon business is responsible for ensuring that it has an appropriate legal basis, notices and permissions for collecting and using its customers' personal information.

5. Sharing of Information

We do not sell personal information. We may share information only where reasonably necessary for providing and operating our services, including:

• Service providers: Hosting, infrastructure, database, security, analytics and technical support providers.
• Payment providers: Payment processors where required to manage subscription or transaction payments.
• Legal authorities: Where required by applicable law, court order or lawful government request.
• Business transfers: In connection with a merger, acquisition, restructuring or transfer of business assets, subject to applicable law.

We require relevant service providers to handle information appropriately and maintain suitable confidentiality and security safeguards.

6. Data Storage and Security

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.

These safeguards may include access controls, authentication, tenant-level data separation, secure communications, backups and monitoring.

No online service or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

7. Data Retention

We retain information for as long as necessary to provide our services, maintain accounts, meet contractual obligations, resolve disputes, enforce agreements and comply with applicable legal requirements.

Certain financial, invoice, tax and transaction records may need to be retained for periods prescribed by applicable law, even after an account is closed.

When information is no longer required, we take reasonable steps to delete it or anonymise it, subject to applicable legal obligations and legitimate retention requirements.

8. Your Rights and Choices

Subject to applicable law, individuals may have rights to:

• Request information about the personal data being processed.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise grievances regarding the processing of personal information.
• Nominate another individual where such a right is available under applicable law.

If your information is held by a salon using Salore, please contact that salon first. We may assist the salon in responding to such requests.

Requests concerning your own Salore account can be sent to support@salore.in. We may need to verify your identity before processing a request.

9. Cookies and Similar Technologies

Our website and application may use cookies or similar technologies for authentication, session management, security, preferences and website analytics.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform.

10. Third-Party Services and Links

Salore may integrate with or link to third-party websites and services. Those services operate under their own privacy policies and terms. We are not responsible for their independent privacy practices.

11. Children's Information

Salore is a business software service and is not intended to be used independently by children. Salon businesses must take appropriate steps when entering information relating to children, including obtaining any legally required consent from parents or lawful guardians.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date. Where required, we will provide additional notice of material changes.