Terms of Service

1. Acceptance of Terms

Salore is a salon and beauty business management software platform operated by Zeiore Interactive, a sole proprietorship based in India ("Salore", "we", "us" or "our").

By creating an account, subscribing to a plan or using the platform, you agree to these Terms of Service and our Privacy Policy.

If you are using Salore on behalf of a business or organisation, you confirm that you have authority to accept these terms on its behalf.

2. Description of Services

Salore provides software tools that help salons, beauty parlours, spas and similar businesses manage their operations.

Depending on your subscription plan, features may include:

• Customer and customer history management.
• Appointment and walk-in management.
• Staff and service management.
• Billing, invoices and payment records.
• GST-related billing information and reports.
• Business dashboards and operational reports.

We may add, modify or discontinue features as the platform develops. We will make reasonable efforts to communicate material changes where appropriate.

3. Account Registration and Security

You must provide accurate and complete information when creating an account and keep your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

• Do not share account credentials with unauthorised individuals.
• Assign appropriate roles and access permissions to users.
• Notify us promptly if you suspect unauthorised account access.
• Ensure that users accessing your organisation's account are authorised.

We may suspend access where reasonably necessary to protect accounts, information or the security of the platform.

4. Customer and Business Responsibilities

You remain responsible for your salon or business operations and for the information entered into Salore.

You agree to:

• Provide accurate business, customer, employee and transaction information.
• Obtain necessary permissions and legal grounds before entering personal information.
• Use the platform in compliance with applicable laws and regulations.
• Ensure that your staff use the platform appropriately.
• Maintain the accuracy of your invoices, tax details and business records.
• Maintain independent records or backups where appropriate for your business.

5. Subscription Plans and Fees

Salore may offer different subscription plans with different features, usage limits and pricing.

Subscription prices, billing frequency and applicable taxes will be displayed during purchase or on the pricing page.

• Subscriptions may be offered on monthly or yearly billing cycles.
• Applicable GST and other statutory taxes may be charged in addition to the displayed price.
• Subscription fees must be paid in accordance with the selected billing cycle.
• Plan features and limits are subject to the applicable subscription.
• Any changes to subscription pricing will be communicated before they apply to a renewal, where required.

6. Automatic Renewal

Where automatic renewal is enabled and supported by the selected payment method, your subscription may renew at the end of its billing period.

By authorising recurring payments, you permit the relevant payment provider to collect the applicable subscription fee according to the renewal schedule and payment authorisation.

You may disable renewal or cancel your subscription using the available account controls or by contacting support@salore.in, subject to the applicable cancellation procedure and payment-provider requirements.

7. Cancellation and Refunds

You may cancel your subscription in accordance with the cancellation procedure provided by Salore.

Unless otherwise required by law or expressly agreed by us, subscription fees already paid are non-refundable, including for unused time remaining in a billing period.

Exceptions may apply in cases of duplicate charges, verified billing errors, failed service activation or other circumstances where a refund is required under applicable law.

Please refer to our Cancellation and Refund Policy for further details.

8. Acceptable Use

You must not:

• Use Salore for unlawful, fraudulent or misleading activities.
• Attempt to gain unauthorised access to accounts or systems.
• Interfere with the security, availability or operation of the platform.
• Upload malicious code, viruses or harmful content.
• Reverse engineer, copy, resell or commercially exploit the platform without permission.
• Use the platform to infringe the rights of another person or organisation.
• Attempt to access information belonging to another organisation.

9. Your Data and Ownership

You retain your rights to the business, customer, staff and transaction information that you submit to Salore.

You grant us a limited right to host, store, process and use that information only as necessary to provide, maintain, secure and improve the services, subject to our Privacy Policy and applicable agreements.

Salore retains ownership of its software, source code, designs, branding, interfaces, documentation and other intellectual property, excluding customer-provided content and third-party materials.

10. Data Availability and Backups

We make reasonable efforts to keep Salore available and protect stored information. However, uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur due to maintenance, technical failures, infrastructure issues, security incidents or circumstances beyond our control.

You remain responsible for maintaining any independent records or backups required for your business continuity and legal obligations.

11. Third-Party Services

Salore may rely on third-party providers for hosting, payment processing, communication, analytics and other supporting services.

Your use of third-party services may be subject to their own terms and policies. We are not responsible for independent services outside our control.

12. Suspension and Termination

We may restrict, suspend or terminate access to Salore where reasonably necessary, including when:

• You materially violate these Terms.
• Your subscription remains unpaid beyond the applicable grace period.
• Your activities create security, legal or operational risks.
• We are required to do so by law or a lawful authority.

Where reasonably possible, we will provide notice and an opportunity to address the issue before suspension or termination.

Following termination, access to your information may be restricted. Retention, export and deletion will be handled in accordance with our Privacy Policy, applicable agreements and legal requirements.

13. Disclaimers

Salore is a business management tool. It does not replace professional accounting, taxation, legal or financial advice.

While we aim to provide reliable calculations, reports and billing tools, you remain responsible for verifying business records, GST treatment, tax filings and statutory compliance.

To the extent permitted by law, the platform is provided on an "as available" basis without guarantees that it will always be uninterrupted, error-free or suitable for every specific business requirement.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Salore and Zeiore Interactive shall not be liable for indirect, incidental, special or consequential losses, including loss of profits, business opportunities, goodwill or data.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Any applicable limitation of direct liability must be interpreted subject to mandatory consumer protection and other statutory rights.

15. Changes to These Terms

We may revise these Terms as the platform or applicable legal requirements change. Updated terms will be published on this page with a revised date.

Continued use after changes take effect constitutes acceptance where permitted by applicable law. Where fresh consent is legally required, we will seek it.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law and the jurisdiction of consumer forums and other statutory authorities, courts in Mumbai, Maharashtra shall have jurisdiction over disputes arising from these Terms.